Resident Reviews

Illume DC is very nice. We love our unit. Some inconveniences, but that is to be expected. Hallways and the building's exterior need some attention.

Jun 9, 2025

Overall, I'm really happy with my apartment. It's comfortable, well-maintained, and a great place to live. I do wish the sauna was working—it's one of the amenities I was looking forward to using—but aside from that, everything has been fine. Management has been responsive, and the community is quiet and pleasant. Hoping the sauna gets fixed soon to make the experience even better!

Jun 9, 2025

I really enjoy this building. The staff are very helpful and responsive. I appreciate all the opportunities for community engagement. I also find that the building and amenities spaces are very clean.

May 25, 2025

I am very happy with the entire move in process. The building has wonderful amenities. The staff is fantastic. I know moving to Illume was the right decision.

May 24, 2025

It’s been okay for the cost to value. The pool is nice. The type of residence that have been moving in recently have really shifted the vibe in the building. There was even someone who got shot in the lobby.

May 22, 2025

I moved in a few days ago and have been extremely impressed. The building is beautifully maintained and offers a great experience coming home everyday!

May 22, 2025

The building is in a great location close to two metro stops, the amenities are pretty good, but I wish there were more community events on weekends and the area around the building was safer at night.

May 20, 2025

My experience at Illume is still very positive! However, I would have loved to get an official information/update from the management regarding the shooting that happened a couple of weeks ago in the lobby.

May 18, 2025

Living at Illume has been fantastic. The building is well-maintained, and the management team is responsive and professional. There’s a great sense of community, with friendly neighbors and excellent amenities like roof pool. The location is convenient; with everything I need nearby. Overall, I’m very happy with my choice and would highly recommend it.

May 17, 2025

As of today my first day at illume helpful concierge and access to cleaners already feel easy here.I think my stay will be deserved and appreciated and my son and visitors will be happy when utilizing the amenities.

May 13, 2025

Friendly overall, but not enough amenities for the price. Maintenance is slow to respond, and noise can be an issue. It’s livable, but definitely not delivering on its full potential.

May 12, 2025

Our time at Illume was good but there are some areas that could definitely use some improvement. On the positive side, the building is beautiful, we love the roof/views, and the gym is one of the best apartment gyms we’ve seen so far. On the other hand, the fact I never got to use the sauna that was advertised to me in the 3-4 years I’ve been here is insane. Also, with this community being in SE DC there’s a need to invest in better security and safety measures around the community including male security guards and cameras. There should be a policy about loud music and neighbors, as we never got any real help with ours while they get to play their loud music from an up to sun down. Lastly in terms of the pets, the owners need to be more aware of cleaning up their pets waste and not allowing them to pee right at the entrances, in elevators, etc.

May 9, 2025

management hasn't been great but overall no huge issues. Safety is a concern at the moment due to recent events, how they've handled it so far hasn't been great and the communication with current residents hasn't been great either.

May 8, 2025

Super easy move in process & great leasing staff- especially Anthony! The community has great amenities and well kept units. Additionally, great package pick up process.

May 7, 2025

This apartment and community is the perfect fit for my family! I just got my keys and haven’t explored the building fully but it’s so big I’m sure it has a ton to offer on site. I can’t wait to officially get all moved in this weekend!

May 1, 2025

Not really liking the move in and move out situation but over all everything seem ok so far and the male night security seem like he going be a problem they have future residents parking and don’t even offer it to future residents they quick to tell u move ur car or they going get it towed I don’t like that or the unwelcoming greeting lets just hope everyday from here be smoother cuz I really love the look and feel of the building all the amenities they offer the coziness of the building the convenience but ask me again in another 6 month then u can get an honest and real review can’t tell u much cu I don’t know much yet

Apr 28, 2025

I love my apartment I’m so happy to be apart of Illume family thanks so much for welcoming me here with you guys lovely place to call home I’m very much grateful

Apr 26, 2025

Love living here great amenities and management, always fix problems quickly. Can’t wait to use the pool this summer! I enjoy the rooftop and the gym a lot.

Apr 15, 2025

It can’t get any better,. The leasing office is the best thing about this building and how Helpful they are! Big shoutout to the leasing office!

Apr 9, 2025

So far so good, love the amenities. The rooftop view is amazing. Move in was smooth, the Illume team was helpful and professional. I'm glad we moved here.

Mar 31, 2025

I almost expected high tech installation in some of the amenities. Well organized and welcoming staff conditions. Application simplicity and multiple views.

Mar 23, 2025

Recently security is too strict about rules that doesn’t exist!! Ones we had a gathering on the rooftop in space that you dont have to book or pay for, and at 9:17 exactly the security came by and kicked us out!! Most of the people there were residents, and they are not very respectful in the way they communicate with us.. sooooo disappointing!

Mar 20, 2025

The entire move-in experience exceeded my expectations. It was clear that the management team had thought through every detail to make sure the transition was as easy as possible. I felt welcomed, well-supported, and stress-free throughout the entire process. If all apartment moves could be this easy, I’d do it every year!

Mar 19, 2025

Overall my biggest complaint is the restrictions on the rooftop hosting. I can understand the need for tight rules on the weekends during the summer months. Yet me not being able to host three guests on a Tuesday in February is silly.

Mar 14, 2025

The management of the gym probably gets a lot of attention, but I think a community meeting about the gym in an open forum would benefit everybody. There are a lot of questions about why certain equipment is in there, who should be able to exercise in Illume's gym, and the sauna. We should discuss those as a group.

Mar 13, 2025

My experience has been great - I do love my apartment and building. The maintenance team is on top of everything and they’re extremely responsive. I’ve also had good interactions with the concierge team. I do wish the leasing office would be more transparent and responsive to residents requests. Two main complaints: when I toured the building in December 2023, I was told the sauna would be fixed “in the spring”. It’s been a year and it’s still out of order, with no explanation (other than vague “we’re working on it”) or timeline. Second, the rooftop rules are ridiculously restrictive at this point — I couldn’t even bring my parents and sister to the rooftop (just to sit at one of the many empty tables!!) because I didn’t “have enough wristbands” for all four of us. There is no way to obtain guest passes either, so the whole things is infuriating. That being said, my experience at Illume has been positive.

Mar 6, 2025

I feel like the recent policy changes have had an abundant impact on the quality and enjoyment of this residency. In recent months we have received several "Policy updates" that were either not explicitly in our lease or were never an issue in the nearly 2 years of residency including the following: 1) Stella Lounge is no longer allowed to be utilized outside management and lease holders. 2) Amenity spaces are now policed for reservations regardless of how many or how little attendees/guests are involved (I was harassed for playing a card game with 4 people on a roof top space). 3) Wrist bands originally designed just for the pool are now required for anyone living in the building or who enters the building (or so it would seem based on how many times I am asked by security).

Mar 3, 2025

Very nice and helpful residents. Leasing staff was amazing with the move in. The concierge was very helpful as well. It was a very easy and effortless move in

Mar 2, 2025

Overall I have enjoyed living at Illume. I wish there were more exercise class offerings and overall more events. Building and facilities are clean and well kept. My apartment is quiet.

Feb 20, 2025

The building is clean, very nice amenities spaces, and maintenance is very responsive! Also the neighbor is fun and enjoyable, lots to do and good access to transportation.

Feb 12, 2025

I have recently moved in and so far I have enjoyed my stay. I had no issues the staff is nice and the comunity is great. I love that the building is pet friendly.

Feb 9, 2025

It’s been a pretty good experience for the most part. My biggest current complaint is knowing people have been offered early bird lease deals but not everyone. We have had a stellar history with zero problems, yet our rent was only increased and we were not given sufficient time to even make a decision last year. Our lease is up soon and we have yet to hear from anyone again. It doesn’t feel like we’re valued as really good residents, ones an apt community would want to keep. Other than that, the amenities are great even if there are those that ruin the privileges for others, the staff is good, the cleaning staff are hustlers and deserve the best, and we have probably the best amenities for our dog.

Feb 5, 2025

Units are beautiful, dog park is a huge plus. Wonderful gym. Would love if the sauna was fixed since that was a selling feature. Worst part is the residents letting dogs pee in front of the building, like directly in front of the door. It’s gross and makes the building stink. Vending machines are nice but items overpriced.

Feb 2, 2025

I moved in about a week ago and everything has been great. The location is in a safe area with lots of activities and young professionals. Maintenance has always been timely with my requests. Staff has been super helpful and kind. I honestly can’t think of a single negative comment I have about this complex.

Jan 31, 2025

The move in process was smooth. Shout out to Aaron, in the leasing office for helping me from tour to signing. Amenities and apartment are beautiful.

Jan 30, 2025

Living at Illume Apartments has been a great experience. The modern appliances and fixtures in the unit make everyday living comfortable and convenient. I really appreciate the fitness center, rooftop, and public areas, but the standout feature is the massive dog park—it’s probably the biggest private park in the entire DC area, which is a huge plus for pet owners. Maintenance tends to respond to my requests promptly, which has been reassuring. Security is definitely a priority, and I can tell new management has made it an even bigger focus with recent changes. Overall, Illume offers a great balance of modern living and community amenities, making it a great place to call home.

Jan 29, 2025

This is a beautiful very accommodating property that I am so glad that I got the chance to move in. It satisfies all my needs whether it be amenities, Metro access or customer service.

Jan 29, 2025

Amazing apartment community. Always clean, professional staff, and great amenities. I have never had a bad experience with any employee. Parking is convenient.

Jan 22, 2025

I love it thanks y'all so much for welcoming me I can’t wait to get all the way moved in in I’m so excited happy blessed and all above thanks

Jan 16, 2025

My specific apartment has been lovely. The maintenance crew is very helpful. I do not receive communications from the community despite living here for over 2 years (in 2 different units). My biggest problems are other residents who have no regard for others (breaking elevators, not cleaning up after their animals, leaving trash on the floor of the trash room instead of down the chute, rooftop blowout parties that make enjoying the pool/amenities often impossible..).

Jan 13, 2025

Just moved in and love the building! Some great amenities, views, and conveniently located! Excited for what’s to come in this great community!

Jan 11, 2025

The only reason it’s half a star is because I can’t rate any lower. Greystar is awful, avoid at all costs. This is easily the worst run building in DC and they are the worst management company in the history of management companies.

Jan 6, 2025

Love living here! Staff is great, amenities are wonderful, overall it’s an awesome place live. The dog park is extraordinary I love the gym!

Jan 6, 2025

Generally a good experience. Good gym equipment and amenities, but unfortunately, there are frequent elevator outages and issues with alarm system going off.

Dec 28, 2024

The location is convenient, the building is well-maintained, and the management team is responsive and professional. The neighbors are friendly, and the amenities make daily life so much more comfortable.

Dec 9, 2024

Living here has been great! The community is friendly, staff is helpful, and the amenities are top-notch. Everything is clean, well-maintained, and peaceful. Highly recommend this place to anyone.

Dec 1, 2024

i Love it here ! The building is beautiful & i love the events (i.e. Taco Tuesday etc) & the roof is amazing . Definitely a top 5 view in the whole city 😍😍😍 thank u

Nov 30, 2024

Overall, a really good building. Management is fairly responsive, and there haven't been any huge, glaring problems. Amenities are good and the rooftop is really nice. If you're looking for a good building in Navy Yard that isn't plagued with scandals and is responsive to resident needs, you should check Illume out.

Nov 24, 2024

My experience at Illume has been entirely positive. The property has a wonderful and efficient management team, which has made my experience at the property enjoyable and seamless.

Nov 22, 2024

So far my experience at Illume has been great. I really love the area and all the amenities for my puppy. It's been about 2 months but so far so good.

Nov 21, 2024

Overall good experience, maintenance requests are handled professionally and timely every time. Amenities are solid and usually fixed if something is wrong.

Nov 21, 2024

I am generally happy with my apartment at Illume. I appreciate that my apt is quiet and I don't hear my neighbors on either side or above me.

Nov 20, 2024

There isn't much I have to complain about Illume, which is a very large compliment for an apartment building in SE DC. The staff is friendly and almost always available and they take a live and let live approach that allows everyone to live peaceably in their home. There has been a noticeable uptick in addressing some security concerns, which is reassuring in an area with rising crime. The biggest 'complaint' I've had over the last two years is some maintenance issues with the building. It take a long time to get some routine issues addressed (like four weeks for a new water filter). Water pressure for warm/hot water also appears to be a consistent issue.

Nov 17, 2024

My first month here has been enjoyable. I like the neighborhood. And I appreciate how timely maintenance has been at fulfilling any requests.

Nov 4, 2024

I couldn’t be happier with my experience living at Illume! The building is gorgeous, and the staff is amazing—always so helpful. I’ve been here a few months now and recently transferred to a new apartment within the community. The whole process was incredibly smooth, thanks to Chelsea. She went above and beyond, assisting me every step of the way, even during the search for my new place. I truly appreciate her dedication and support. Thank you, Chelsea, for making everything so easy!

Nov 2, 2024

The apartment is nice. Maintenance and most of the concierges are fine. Some are better than others. The residents are gross and entitled. A lot of them make messes and the hallways and amenity spaces.

Oct 15, 2024

It has been nonstop chaos since I moved in here. From building fires and flooding. To blood-stained hallways and pet urine. The amenities that were promised including the sauna never materialized and rent prices are robbery.

Oct 5, 2024

I love my unit. I rarely hear anything between the walls. Maintenance responds quickly. My neighbors have been so welcoming and kind. I reduce to a partial star as my unit had some missing pieces and their is another community member who regularly does not clean up ~large and odorous~ doggy accidents in the elevator and lobby.

Oct 3, 2024

Everyone has been extremely helpful! The building is always clean and if there is a mess the next day it’s cleaned up. The building smells nice.

Sep 21, 2024

I love it here, but we need to have rules clearer. I was told our visitors need bands now, but I never received any for my guests. Security would not let them on the roof with me without them.

Sep 20, 2024

enjoying the luxury, views, and amazing amenities! I love my unit and am very happy! Move-in was easy, and the leasing office is very helpful and communicative.

Sep 14, 2024

Moving in today. Everything is great so far. Looking forward to the move! Lots of amenities and things to do nearby. Dog park and grocery as well.

Sep 14, 2024

So far, my experience at Illume has been great. I am very happy and thankful for the responsiveness of the management, particularly Bongi, who makes sure that work repairs or others demand are met rapidly and efficiently. Thanks a lot!

Sep 11, 2024

Illume Apartments in Washington, DC, offers an exceptional living experience, blending modern luxury with urban convenience. Located in the vibrant Southwest Waterfront neighborhood, Illume boasts sleek, spacious apartments with floor-to-ceiling windows, premium finishes, and state-of-the-art appliances. The amenities are top-notch, including a rooftop pool with stunning city views, a fitness center, and community lounges perfect for relaxation or remote work. The building's proximity to The Wharf, the National Mall, and multiple Metro lines makes it ideal for those seeking a mix of culture, nightlife, and convenience. With a friendly and responsive management team, residents feel well-cared-for, and the attention to detail in design ensures a premium living environment. Illume Apartments truly shine as one of DC's finest luxury apartment communities, offering a perfect balance of style, comfort, and location.

Sep 10, 2024

i had a great move in experience. my apartment was very clean and ready for move in. The staff was very friendly, helpful and accommodating.

Aug 27, 2024

Love this place . Young , modern , clean , exciting - what more could a new young person to the city need ! The pool and gym are great and dog friend too !

Aug 27, 2024

Nice I like building. Building super big. 4 star only bc elevators seem to be down a lot. Other than that building good. Building clean. Package room is too full and hard to navigate to get my packages. Other then that, building good.

Aug 20, 2024

Has improved since I moved in 2 years ago but still choosing to move out due to safety concerns and overall drama (flooding, etc) in the building

Aug 20, 2024

It is amazing, there is so communal space to work. The esthetic is very nice. I just wish that the elevators weren’t out of service and that they didn’t smell like dog pee

Aug 8, 2024

When I am in my apartment, it is great. The building, however, is a mess. Multiple floods, elevators broken for months, gym amenities that never worked, and a complete lack of security is what you get for the absurdly high rent prices. Not to mention a package room that is a disaster more often than not and a rooftop guest policy that hasn’t been enforced in the slightest. While I like my personal unit, it is not worth the trouble of living in the building.

Aug 3, 2024

Lots of issues with upkeep of property, amenity spaces. (This is not due to the wonderful maintenance team, but due to management and ownership issues). Security issues result. We have

Jul 31, 2024

We enjoy the location, apartment, and amenities. Management has started to be more proactive in addressing community concerns, which we very much appreciate!

Jul 31, 2024

Zach has been really helpful! And I do like our apartment unit. However, the noise the pipes make when the hot water is turned on is still absurd and not something you all will ever be able to fix -- as was explained to us. Then there is the chaos with the elevators (which I understand is pretty out of Illume's control) but this does impact residents and there really was zero concession made on Illume's part, there are people in the gym who bring big groups of people in to group train in the gym when others are trying to work out (they usually take up a large amount of space and a lot of equipment at once). I think we are just pretty read to move on from this apartment complex which is frustrating because we were so excited when we moved in to this new unit. I know you all are really trying to make this a better place to reside and that doesn't go unnoticed! Communication with residents has been better! However, if I am honest, I do not see us renewing after our lease ends.

Jul 29, 2024

So pleased to live at Illume! Amenities are top notch and management is overall doing a good job. I can only recommend living in this building!

Jul 29, 2024

This was hands-down the smoothest apartment move in process (with the leasing staff) that I’ve had. Danielle was so helpful from the tour to me finally moving in. The steps to complete the application process were clear and the staff was very responsive with whatever questions I had. They made my nearly cross-country move seamless.

Jul 28, 2024

Good amenities, good neighborhood, and good metro/public transit access. As a newer tenant, signage to help way-finding could use some improvement.

Jul 21, 2024

I have thoroughly enjoyed living in my current apartment building, which consistently hosts complementary events with great vendors. One of my favorite events featured Four Corner Entertainment, who provided amazing food and drinks. I look forward to seeing them again in the future.

Jul 6, 2024

Very great community! It was really nice to meet the leasing team. They were very friendly! Special thanks to Elliot for taking me around the community giving me a great tour and explaining all the ins and outs and information needed. He answered all my questions and cleared out any doubts I had. Also thanks to Lauren and Mark for their great leadership and professionalism.

Jul 4, 2024

Great so far! Despite some uncontrollable circumstances, the team was very flexible in welcoming me here and the community looks wonderful so far!

Jul 3, 2024

Enjoying it so far! The staff has been great and helpful. Moving in was easy and they’ve made everything clear. I look forward to living here.

Jun 21, 2024

So far so good despite the flood on my floor and the overcrowded tiny pools. It’s quiet for the most part. The dog park reeks of urine. Other than that, all is well for now.

Jun 16, 2024

Everyone is professional, everything is clean. Amazing gym. I have only been living here for about 2 weeks but every interaction I have had with staff has been professional and genuine. Very impressed with Illume

Jun 16, 2024

Living here is a nightmare. Illume embodies every thing I feared about moving to DC. Sketchy management, package thieves go unpunished even WITH video surveillance, violent trespassers in our building, homeless camping in common areas... the haunting story residents speak of regarding a dog tossed from a balcony. I am counting down the days until I can move back to Virginia.

Jun 14, 2024

I’ve had a great experience so far! I’m still keeping my fingers crossed that the sauna will one day reopen, but I am really enjoying living at Illume.

Jun 13, 2024

This is still the best apartment in the Navy Yard in my opinion. The unit and community features are great and management always addresses concerns in a respectful manner. The cleaning staff is immaculate and despite some inconsiderate residents, the entire community never feels dirty or unkept. Some concerns do take quite a while to address. For example, the sauna has not been operational for the entire year I have lived here. Additionally, the handicap accessible doors rarely work and doors to the courtyard are broken and pose security risks. When it comes to the units, there are not a lot of complaints but my one sticking point in the hot water and water pressure. We often have very weak water pressure in sinks and showers. And hot water runs out so easily that sometimes the dishwasher won't run because it doesn't have enough hot water to complete a cycle. We can't run the laundry while taking a shower either.

Jun 10, 2024

Great facilities, friendly staff, and great location! Illume has been an icon in the area and I’ve wanted to live there for months. The quality of the amenities creates a resort-like atmoshpere

Jun 9, 2024

Worst management ever. I was over charged for HVAC in October and the charges still haven’t been corrected. The sauna (which we pay for) is still broken and they are not working to fix it.

Jun 3, 2024

I really like my apartment. The appliances awww great, and it looks nice. I also really like my view. Maintenance and the cleaning staff are good. The leasing staff is terrible.

May 20, 2024

I moved in over the weekend but they've been really great about communicating with me. I was having a problem with my mail getting sent to the wrong email and they fixed it immediately. Such a nice community!

May 15, 2024

The complex has actually been pretty good, love the rooftop and the views are amazing, I have had no issues, people seem like they are friendly as well

May 9, 2024

I’m loving my new unit!!! the balcony is so awesome and the elevators are very speedy which is super helpful. thank you to the Illume staff who have continued to be kind and supportive during the move!

May 8, 2024

Would appreciate more communication regarding issues in the building, better responsiveness from the leasing office, more open forums with other residents to speak with the building similar to the Town Hall, a fixed sauna.

May 3, 2024

Everything was set up perfect upon our move in. It was swift and hassle free. We were reminded of important locations but we’re not delayed in anyway from seeing our new apartment.

May 2, 2024

Consistent issues with communication and safety but enjoy my apartment itself besides a few maintenance issues that have been consistent throughout my time

Apr 29, 2024

Still have a ringing in my apartment after 5 months of trying to get it fixed. Tried to switch units and they wanted to charge me 1000 plus all other fees. Slowly losing my mind.

Apr 22, 2024

We like our apartment but the loud pipes when hot water is running and the crime in the Navy Yard area continue to be frustrating and concerning to us.

Apr 17, 2024

The leasing and move in process was so easy. Great communication from management. I love the amenities and the building is so clean and new.

Apr 17, 2024

Everyone was super helpful and accommodating. Property is absolutely beautiful. Sydney does her job very well by being so welcoming. Shes the best!

Apr 12, 2024

Generally I've enjoyed living at Illume. However, I recently had a package stolen prior to me having the opportunity to pick it up. I am happy that a concierge will be starting in the West Tower soon.

Mar 31, 2024

Lack of safety and security protocols (especially with broken entryways) is a concern. Broken entryway gates and doors allow individuals without a fob to enter.

Mar 30, 2024

Overall great except for very long amenities repair (forever broken sauna and elevators?), gym that could do with more machines, and leasing team emails overcrowding my mailbox by adding every week new policies that I did not sign in my lease agreement.

Mar 12, 2024

Illume is honestly such a good place to live. The management is hands off enough to let you live your life but is there if you need something. The units are great and the amenity spaces are plentiful. It’s also in such a good location in navy yard. My biggest complaint would be with maintenance/building issues not getting addressed quickly enough. The handicap operations of doors have been broken for months and the sauna has been non operational since I moved in nine months ago. When something goes down, it’s hard to say when it will be back up.

Mar 2, 2024

This building is the worst. Everything is always breaking … elevators, saunas, the water?? It’s also way too expensive for the quality of the apartments. The prices of the units should be lowered.

Feb 24, 2024

Nothing but a good experience living at Illume. All of the staff are great. I interact with the cleaning staff the most. They are very kind and work so hard to keep our home beautiful. For living in the heart of DC with a lot of things you can’t control like noise, crime, etc, traffic of both people and cars, it’s exactly what I expected and then some. Of course there have been unfortunate incidents but that’s not unique to Illume or even DC. I feel safe and comfortable here.

Feb 6, 2024

Parking is a major issue here but other than that it’s very nice. The gym is fantastic. The common spaces are very clean. The move in process was relatively seamless

Feb 2, 2024

It has been a smooth process moving in and getting everything set up. The team at Illume are fantastic and have been ready and willing to help us with any issue.

Jan 31, 2024

Moved in a little over a month ago and it's been a good experience so far! Apartment is super cozy and we've been enjoying the amenities and shared lounge spaces. Have only had positive experiences with management and staff, but do wish something could be done about the persistent smoke smells around the building. Our air purifier routinely senses poor air quality and weed smells are strong and pervasive in the hallways, occasionally filtering into our unit from the vent.

Jan 31, 2024

Just moved in recently, So far it’s been a good spot, it’s close to everything , very walkable, close to the highway is also a plus. People seem nice in the community.

Jan 30, 2024

I have been at Illume for over a year mow and it has been a great experience so far. The coworking spaces and offices are my favorite part. Management staff is also great.

Jan 18, 2024

Very nice complex - nice appliances and amenities overall. The walk to the metro/restaurants is short, super convenient location to things close by. The maintenance responds fast and they're nice. The highway is a little loud at night but that's to be expected.

Jan 16, 2024

My experience has been nothing short of amazing. I really like it here. The building, community, etc. illume is certainly top notch. I can’t think of a better place to live here in DC.

Jan 16, 2024

I have really enjoyed Illume but as of recently I have had a very negative experience. I lived on the east side for almost a year and then moved to their west side with my fiancé. When we moved, our fob stopped working for the pickle ball / dog park area. We made management aware of the issue (twice), talked to the front desk, etc and with no avail -- this still has not has not been corrected. On top of that, when we moved in our water filter was disgusting on the refrigerator and 16 days overdue for the filter to be changed. We had requested this be amended prior to us moving in but it was not. We were told maintenance would see to it but here we are after three weeks of us bringing this to their attention and nothing has been done. This all probably sounds minor but when we chose to stay here versus going somewhere else the dog park area was a factor and now we cannot even use it. And their incredible lack of dealing with the problems speaks to the real issues here.

Jan 8, 2024

I just moved in but so far i am pleased with everything. The building seems very organized and have met some kind maintenance workers. I am excited to use the amenities

Jan 6, 2024

living at Illume is great in many ways, from the nice rooms/ living space to the amenities. The only complaint is that the sink water pressure is bad as well as the sonna has been closed for 5 months

Jan 3, 2024

I think overall the apartment community has been awesome! Really great gym and amenities. Just one thing though—the piano in Odeon is in need of a tune.

Jan 1, 2024

Building is well kept minus the residents allowing dogs to pee in front of the door of 853 (directly in front of the entrance when the dog park is 6 steps away). Literally the best cleaning team ever. Great amenities and location.

Dec 29, 2023

This place is awesome, I just wish they would increase the water pressure. It’s very difficult to do dishes in the sink with low water pressure. Otherwise, very satisfied with my experience

Dec 28, 2023

Illume has been a very nice apartment with great amenities - worth a renewal. There is a bit of a security concern from time to time (i.e., break-ins into the garage) and the sauna hasn’t worked since I moved in over a year ago, but besides that I would recommend.

Dec 28, 2023

New resident excited about the prospect of moving in. The apartment and amenities are nice and fairly reasonably priced for the area. Based on the Facebook group and experiences already in the building I have concerns about safety in the building and would like to see a second concierge/security guard stationed at the entrance to the West Tower lobby.

Dec 17, 2023

Great apartment layout and gym space and the improved package system with actual people Working to organize and collect packages has been great

Dec 15, 2023

The application process and touring process was a breeze! Illume has bent over backwards numerous times to make it a luxurious experience for us! We cannot wait to move in!

Dec 13, 2023

Freezer handle was disconnected to the unit upon arrival. Floors were dusty and not recently mopped and cleaned. This is more of a request, but it would be ideal for many if the Gym had a leg press machine.

Dec 2, 2023

Move in was easy…most admin was online and when we needed questions answered staff were available and ready to assist. The community is very clean and well maintained. Final note…the apt was spotless at move in and the welcome box was a nice touch. Thank you!

Nov 26, 2023

Decent living with decent management support. Mostly a good experience with a few road bumps along the way through the duration of my leave.

Nov 20, 2023

I have to appreciate the events that Illume puts on, but as far as apartment community, I don't meet new people or even my neighbors... Everyone I know in the building I either knew previously or met outside at work or an event. I think that just goes with being in a city and DC specifically.

Nov 16, 2023

I moved into Illume August of 2023. The move in process went well and I was very happy with my new apartment… until my first night there. There are floodlights from the east building that illuminate the courtyard and shine directly into windows on the west building. The lights are unbearably bright, I was not able to sleep until my blackout curtains arrived. The apartment is nice, my only complaint is the constant weed smell coming from the vent above the wash closet. As far as management goes… they do their best with the building they have. Water was shut down almost full day here for “ maintenance” meanwhile management is sending out frantic emails telling us they aren’t sure when it will be turned back on. The gym flooded and was closed for a day. Instead of communicating that in an email they just said the gym was closed due to unforeseen circumstances and would remain closed for the unforeseen future.

Nov 16, 2023

I haven’t had any issues. I haven’t lived here long. Everyone seems nice and it’s convenient as far as location. The package service works great.

Nov 16, 2023

Love the amenities and the fantastic staff. Can’t imagine living anywhere else. The neighborhood is safe and full of great stores and restaurants.

Nov 16, 2023

Staff has been fantastic to ensure that I have the support that I needed to move in. The apartment itself is beautiful. The floor to ceiling windows have been a game change for my quality of life.

Nov 14, 2023

New to the Illume. Moving in today 🤗 Very excited. I knew a lot about the property since I have family living there. The amenities were my favorite feature but it is a pretty large development. Customer service has been amazing and I am excited to settle in.

Nov 13, 2023

I have loved living here! The apartment building itself is always very clean, the staff is so kind and helpful, and other residents are generally very respectful. I appreciate all the events the staff put on where they offer us free food, drinks, and fun!

Oct 31, 2023

Poor quality construction, underpaid staff, broken amenities and broken doors throughout the complex. Broken gym equipment and everyone in the neighborhood can come and use the gym which is very annoying.

Oct 31, 2023

Great apartment complex, amazing rooftop and views. The complex would benefit from more machines/equipment at the gym, which is currently mainly cardio and free weight

Oct 30, 2023

Wonderful place, great service and I couldn’t imagine a better place to live. The staff has been very helpful with the move-in process. I would recommend to anyone interested.

Oct 29, 2023

Move-in process was very accommodating. The staff are very kind and professional. The facilities are beautiful and well-maintained, and the in-unit amenities are modern/up to date, and impressive.

Oct 25, 2023

Very nice, modern building that is close to everything one could need in their life. Baseball, soccer, shopping, groceries, and many good restaurants and bars.

Oct 11, 2023

I love living here. The amenities are amazing, the Illume staff is great! The coworking spaces make it very comfortable for remote workers. I would recommend Illume appartments to friends.

Oct 10, 2023

My wife and I moved here this week and are positively impressed with the amenities. The view from the Rooftop is wonderful. So far, we are happy that we moved here, despite some small things that could have been better organized by the building management, for example, handing over the apartment clean and without holes in the walls.

Oct 2, 2023

We have enjoyed living here. The apartment is beautiful with a large kitchen and bathroom. The neighborhood is safe and convenient to everything- dining, metro, grocery stores, and the highway.

Sep 30, 2023

I have really enjoyed my time at Illume. The free workout classes on Tuesdays and Thursdays are very good, the staff is very kind, my only frustration is how the billing with Conservice works. Aside from that, my leasing agent Jamaal was absolutely great, the gym is always clean, and I enjoy living here. Think the apartments are well designed and well located.

Sep 29, 2023

Staff is friendly, amenities are always clean. Frequent events help keep the community together. I have had a good experience the last year.

Sep 29, 2023

Just moved in just but it has been amazing so far. Great amenities and very clean with friendly and welcoming residents! Leasing agents are all really helpful!

Sep 28, 2023

I love Illume :) I've only been here for a little less than 2 weeks but this is a DC dream. The metro is so close, groceries are easy to get, and the AC hotel next by is great for a quick bar stop.

Sep 28, 2023

eat and clean building, great view. Management and leasing team has also been nice to me. The coworking space is particularly good. Because the high way is close, the noise is a problem.

Sep 28, 2023

Great complex and amenities. Just moved in a month ago and could not ask for a better experience. The appliances are brand new, the shared spaces are nice and clean, and the building has multiple levels of security.

Sep 24, 2023

Great amenities and apartment itself is great. Maintenance comes quickly and are efficient. The only thing I would say is that the walls are thin and I can hear everything my neighbors are saying but other than that I’m loving it here.

Sep 24, 2023

1. Attitudes of office & concierge staff exude discontent & frustration & it shows in quality of service they deliver. 2. Package room is not representative of Luxer solutions i've seen in other properties. Packages go missing. 3. 809 entrance can be difficult to find by delivery drivers and ubers. Signage should be put up. 4. 809 NJ Ave concierge and security is needed. 5. inquiries to illume staff via email go unanswered. 6. Advance notice or notice of security issues are almost non-existent. 7. Ammenities are sub par, broken or nonexistent. Sauna, Wifi, theater, security. 8. Events include food trucks that are expensive. This event delivers very little in regard to an event that allows residents to comingle and get to know each other. This event requires little to no investment from Illume. I could never in good faith recommend Illume unless there is a dramatic change in the level of service.

Sep 20, 2023

The building is very pretty but you can tell it was finished in a rush, and there are bssic things like doors that simply dont work. I have to give it to the management, they have gotten it together and are now far more responsive and organized than when we moved in. Georgina has made a very possitive effect.

Sep 20, 2023

Great amenities, maintenance, and cleaning staff. Wish tenants were more considerate. Lots of people not cleaning up after themselves, their pets, smoking, etc. management should try to do something

Sep 14, 2023

Love my apartment, but I’m annoyed that the sauna specifically hasn’t worked for about a year yet is continuously advertised by illume. Also the glass surrounding the pool is often broken and the exterior doors don’t close or lock properly.

Sep 14, 2023

Living at Illlume has been a delightful experience. From the moment I moved in, I have been thoroughly impressed with the overall ambiance and the friendly atmosphere this place offers. The building itself is aesthetically pleasing, boasting modern architecture and well-maintained facilities. My apartment is spacious, well-designed, and equipped with all the amenities I need for a comfortable life. The management team has been incredibly responsive and helpful whenever I've had any concerns or maintenance requests.

Sep 6, 2023

Great amenities. I love the locations, the features, the residents, everything. There are so many amazing things to do and see. Great view of the Capitol and Washington monument.

Sep 2, 2023

Great maintenance team :) always there to help and make our lives easier. I also appreciate the individual response time of our property manager!

Sep 1, 2023

The building is beautiful! Living here has been such a great experience. The amenities are great, the front desk is super responsive, and everyone else has been super kind

Aug 31, 2023

I moved in 6 months ago and so far it has been a pretty great experience. I moved from Kansas City and was added to the lease so I didn’t get a new resident welcome or experience so that was a bit disappointing. It took months to add my name to everything to gain access to everything. Once everything was figured out, it became very smooth. I want to especially acknowledge the housekeeping staff. They do such an amazing job and are so nice. A big thank you to them for making this place be somewhere I’m proud for friends and family to visit.

Aug 30, 2023

I like my apartment at illume but don’t love the building management. There are many things happening in terms of safety that are not communicated to the residents in the building

Aug 30, 2023

Facility upkeep is lacking and the residents are very wild. Residents party a lot and security doesnt limit the large gatherings of nonresidents in the common areas

Aug 30, 2023

There are a few things to improve on but after some bumps in the road, I'm finally moved into my new apartment. I really love the appliances and the look and feel of the home.

Aug 29, 2023

So far I have enjoyed living here and like the amenities. It's also in walking distance to grocery stores/other restaurants and the metros which has been super convenient.

Aug 29, 2023

A great welcoming place to live. Everyone is so welcoming and friendly and I always feel safe in the building. Love the amenities, especially the rood!

Aug 29, 2023

Beautiful building with a very modern and extensively equipped gym! Love the amenities - the space is conductive to people are who in school or working, providing a wealth of space for lounging and more

Aug 29, 2023

Pros: l I love the location, this is such a walkable building. My unit is amazing, the finishes and layout are beautiful. The amenities are really nice, and the interior of the building is well maintained. The rental team is also very nice. Cons: The trash fills up very quickly and residents just leave trash on the floor in the trash rooms. Residents allow dogs to urinate/poop outside of the door. Overall, I am enjoying my time at Illume and would recommend.

Aug 29, 2023

Illume is a Pretty good living place. Not only the common area, also the apartment room is very nice. Quite, clean and pet friendly. The apartment complex offers spacious units with modern amenities, making it a comfortable place to live. The management has been responsive and helpful whenever I've had questions or issues.

Aug 21, 2023

Love the view of the capatial building and the muesums. l and and pool and the fact that we are in a great nieghbood. I also like the staff that works here.

Aug 14, 2023

5 star building in a great area! Leasing staff is super friendly and accommodating. The amenities top any other buildings around and anyone would be proud to call Illume home.

Aug 13, 2023

Amazing property. Though some small issues were encountered at move in, staff and maintenance were friendly and quick to respond to my request.

Aug 11, 2023

Fast process loading dock The whole experience from start to finish was completely painless and easy to follow. Loading dock was easy to reserve. Shouts to Lauren and Humphrey in leasing

Aug 9, 2023

They apartment is in a great location and the facilities are beautiful. I’m new to the city, and Illume has made the transition very, very smooth.

Aug 9, 2023

I just moved in and so far I've been very impressed with the building, staff, and people. Very helpful staff, great location, and wonderful amenities.

Aug 4, 2023

Move-in was smooth. I have not encountered any issues with the apartment and it was perfectly clean. Building is LOVELY! Apartment is exactly what I expected and the neighborhood is ideal.

Aug 2, 2023

Only just moved in, but everything has been great so far. The leasing agents were extremely helpful when I had questions for them. Everyone seems kind.

Aug 2, 2023

Been great so far with minor issues. Sauna has been out for almost a year. Questionable people gaining access to the property. Concierge have very limited knowledge about many things.

Aug 1, 2023

I love the amenities and people here! It's a great community for young professionals. Only downside is that the mailroom is full and receiving packages can be stressful.

Jul 31, 2023

Great experience! The trash room does require increased maintenance on the floors after the weekend. Overall a really good experience thus far!

Jul 31, 2023

Everything went smoothly the only issue we had was that our water had issues but was resolved within a couple of days. Love all the amenities and the location!

Jul 31, 2023

The building is super nice and clean. Lots of cool amenities and martial arts equipment. Very happy to be here. Only thing is I wish there was a bulletin board to post notices.

Jul 27, 2023

So far the building is nice with all of the amenities offered. The gym is awesome and the pool is well kept. There is quite a few opportunities to meet other people in the building too.

Jul 25, 2023

Gorgeous apartment, wonderful leasing and front-desk help. A few lingering questions about setting up mail account, etc., but overall I'm thrilled to be here.

Jul 24, 2023

It’s great here. The move in process was very easy and our apartment is so nice. The amenities are great and we love to hang at the pool or go to the gym.

Jul 22, 2023

Moving to Illume was a great decision. Initially, I was overwhelmed with such a large property and an abundance of floor plan options. I soon found out that Illume has quite the power team! I had the pleasure of working with both Lauren and Humphrey. Lauren, helped me narrow down my options and emailed me the floor plans for my reference. Unlike most prospective residents, I visited the property several times unannounced as I couldn’t make a decision. Humphrey would ask me (did you walk here)? During my final visit, Humphrey found me the perfect apartment with the view I’d been looking for. He guided me through the process, and was flexible with my move in date. I appreciate both of their kindness, patience and knowledge. Overall, the community is quiet and clean. All of the staff here are professional. Not to mention the views and location are amazing!

Jul 20, 2023

I love the nooks and crannies for residents and guests to hang out. Lots of options for dogs! I love that there’s a dog park for residents and a public dog park across the street. The gym looks great, hopefully the sauna opens soon

Jul 16, 2023

Really nice amenities, but have had to place a few work orders since moving in. Staff here is super helpful, from the leasing office to the reception deck

Jul 13, 2023

Great so far! Management & staff have been nothing but helpful upon move in. Had some trouble with getting wifi installed & having an outlet not work but nothing major. Looking forward to the rest of my time here!

Jul 11, 2023

I have enjoyed living here. The amenities are great and the location is great. Maintenance has responded super timely and I am able to refer friends here!

Jul 11, 2023

Amenities are great but some (like the sauna) were consistently broken. Building is loud. Voices and dogs from neighboring apartments echo through the vent system.

Jul 6, 2023

I love the parent complex and it is very well located. I also love the amenities (gym, rooftop pool and work rooms) and the sense of community (monthly events etc). I think it would also be great to have a suggestion box for residents to suggest things based on their experience at Illume.

Jun 28, 2023

Thank you for helping make our move in so smooth! I appreciate your help as we moved through this process. We are looking forward to the rest of our time here.

Jun 28, 2023

I love the apartment but I could’ve used more help with the love in. I couldn’t figure out how to lock the doors, maintenance never came back to fix something, and I was never told I’d Need to purchase nearly every light fixture.

Jun 28, 2023

Like the building but the way conservice works with them to charge for utilities is ridiculous. That being said, the units are very nice. I also really liked the leasing agent I worked with, Jamaal. He was thorough and knowledgeable about the building and patiently answered all of my questions.

Jun 27, 2023

Love the building and amenities, but wish some residents were more conscientious. i.e. don't bring glass to the pool, don't have your pets use the bathroom directly outside of the building doors, etc.

Jun 27, 2023

The apartments are very nice. The amenities are nice but sometimes broken (such as the gym and sauna). The maintenance team and cleaning staff are always nice and helpful. Most of the concierges are nice as well, except the weekday daytime one. The events are getting better.

Jun 22, 2023

The Illume community is amazing! Overall the buildings and amenities have been perfect for our needs. Residents have always been nice and welcoming upon move in! A great location in Navy Yard.

Jun 16, 2023

Been solid so far. Amenities are great, staff seems to be very friendly. Location is awesome. Only knock so far is I wish parking were available and $350 seems to be a little pricey for a garage that I have heard deals with quite a few issues.

Jun 6, 2023

My unit is great. Maintenance is great. The amenities are nice when they are accessible (which is hit or miss). Garage security is terrible. Cars are being broken into and stolen though we pay $350 per month to park our cars in a secure garage. The side court yard door is broken and stays open so anyone can walk into the community. That might be one of the one ways non-residents were able to enter the premises and sleep in our office spaces. The leasing staff and management only care about filling apartments. They are not responsive to emails from residents unless it is about collecting rent. Charging residents for community area utilities is crazy because this community caters to hotel guests and residents from surround apartments. The dog park is unfinished and a sink hole is forming on the track.

Jun 1, 2023

The leasing office worked hard to get me a room in a timely manner. The place was clean, with few issues. Parking is the primary problem here; hoping to get that resolved soon.

May 31, 2023

Been great so far! Staff is helpful and responsive and helped me get settled/moved-in on a really short time line. The facilities are fantastic.

May 31, 2023

Great place to live! Would definitely recommend moving here. Beautiful apartments and great amenities. Unfortunate you can’t use xfinity WiFi and you have to use Verizon.

May 30, 2023

Jamaal was great and really took the time t give me a full tour of the property and several units. Once I made a decision, the leasing process was extremely smooth.

May 19, 2023

The apartment community at Illume is friendly and welcoming! Other residents and the staff are usually pleasant to interact with. We’ve had a wonderful experience so far!

May 16, 2023

So far great amenities and great views. Nice area to live in. The gym is big and better than most. Plenty of work spaces which is a great plus.

May 16, 2023

Communication between management and the community is consistent but I like the concierges and maintenance . I hope things will continue to improve

May 12, 2023

Amazing , love the community,love the surrounding easy access to food outlets /restaurants . Love how am able to see almost off the monuments right from the rooftop , the people are super friendly

May 8, 2023

My favorite complex that I've lived in thus far! I've even told one of my friends to move in because I love it here so much. Staff is great as well as the Maintenace team.

May 2, 2023

I’m so happy here. Lauren Jones is so easy to work with. Everyone is so nice and helps me figure out how everything works. Maintenance is very quick to respond

Apr 28, 2023

I love my new home! Everything is clean and the staff is amazing! My move-in process was quick and easy. The building is beautiful even at night!

Apr 26, 2023

I've really enjoy our top floor immunities, I find it very relaxing after a good day at the office. My room is nice and my leasing agent Jamaal is great!

Apr 5, 2023

Great building and team! Second year living here and loving it. Gym is incredible and maintenance is so responsive. I’m thankful for the cheerful attitude!

Mar 29, 2023

Management continues to be abysmal. There is no proactivity at all and whenever you bring up issues they will either act completely oblivious or gaslight you. This building is not safe either, as several external doors are broken and remain open. The concierges are often quite lazy as well.

Feb 28, 2023

I really like the building and my experience so far, however, the staff is always changing and extremely unresponsive. They're all very nice and mean well, but they don't respond to emails and never communicate information to residents. There's been things like a sauna being closed for months, change in event schedule, and the dog park seemingly never opening that I don't even care that much about- but would like to be communicated to about it. And when I do ask questions- I never get responses.

Feb 28, 2023

The building and units are very good. Management services need some attention. Amenities are pretty great, but not all are functional or at times in disrepair.

Jan 17, 2023

I have very much enjoyed living at Illume. I moved in in August, and it’s been great. However, it’s a bit bothersome to have non-residents using the amenities. I have also been confused, as have many other residents, on why we are paying utilities to both the building and the utility companies and haven’t been able to get a solid answer as to why.

Jan 16, 2023

I can never get ahold of the leasing office and have been waiting for my $1,000 referral since July but nobody seems to want to help. My packages also always go missing when delivered or I never receive a confirmation code to pick up my package.

Jan 16, 2023

Great building and customer service. I can’t wait until the dog park and pool are open, until then I’m enjoying all the other spaces the building has to offer.

Jan 13, 2023

The people in our apartment community know how to have fun! Gatherings in the common areas are frequent. It’s great that our apartment facilitates this with so many open areas. The accommodations are varied and numerous. The location of Illume is excellent! It is just a short walk to the Capitol and numerous cafes, restaurants, and grocery shops like Whole Foods.

Dec 27, 2022

I love my apartment and the building amenities. However, there are many things that are not working (for instance the package room, the theater room, the dog park opening always get delayed) with the building and the management, we have tried to give feedback and the leasing staff has not been receptive of our comments which is sad since we would really love to feel part of the community

Dec 15, 2022

The maintenance team is amazing! They are so kind and a true highlight of my experience so far. They respond quickly and have multiple levels of follow up. I’m thankful for them!

Dec 1, 2022

Overall great, love the amenities especially but hate how anyone can use the gym and come/go from the building and parking garage - feels unsafe

Dec 1, 2022

Amenities are delayed/nonfunctional/broken. Major plumbing/odor issues in the building due to rushed construction with no communication from staff. Beautiful apartment but would not recommend to a friend.

Dec 1, 2022

Great apartment, staff, amenities, etc. The only issue for me is the highway noise, but that’s somewhat to be expected given the location. Apart from the noise, I have no complaints.

Nov 29, 2022

I wish I could give it 0 stars. Besides the nice finishes everything has been the opposite of a luxury building. I would not recommend anyone else to stay here. Waste of time and money.

Nov 18, 2022

Always clean but lack of communication and constantly changing policies. I like my unit but the management needs some focus and direction in order to truly be effective.

Nov 17, 2022

The amenity features are second to none. I love all of the roof spaces. Getting all of the TV's working on the west tower roof would be nice, but that area has really come together regardless. My biggest issue is the sewage smell. Getting that issue resolved and an update on construction timelines throughout the building regularly would greatly improve my time with Illume.

Nov 17, 2022

I really love this apartment but I think it's incredibly illogical that when it comes to our energy bill, we're not charged based off of our individual consumption with an added flat rate for apartment amenities. With Illume inviting outside guests to use certain amenities, there no reason we should be paying for that.

Nov 7, 2022

From the package room, to the thermostat, and the maintenance crew who never fix things right the first time around, this place is a well established dump. Bravo

Nov 7, 2022

Amenities are not functioning, power goes out, package’s are mismanaged or scanned 1-3 days after arrival, wifi in amenity spaces doesn’t work, TVs in most common areas don’t work

Oct 29, 2022

It’s been terrible with packages and with how the fob key hasn’t been working on some days. I emailed about this as it happened to me twice and I waited in the lobby for hours before there was a resolution but not even q response or some sort of discount on rent?? What a disappointment

Oct 25, 2022

Good so far! downside tho is I dont get notifications about my packages :( but overall i love the amenities! Maybe also trim the rooftop plants?

Oct 25, 2022

The experience is overall good. I definitely think they need a bigger team to be able to manage both buildings. However adding a package handler was extremely necessary and they did that so I’m very appreciative they took that initiative. My least favorite thing is that food deliveries don’t come to my building (809 tower) and the front desk won’t assist them over or tell them they are in the wrong building. They need to add more signage outside for Ubers, delivery personal, etc to be able to find the front doors to the 809 building.

Oct 25, 2022

Great so far after just a week! I have already used the amenities and have enjoyed such a convenient location. leasing office and other staff have been incredibly helpful with my move - I look forward to the next twelve months!

Oct 20, 2022

Great experience so far! Very friendly and helpful staff! Out of all the apartments we toured, the Illume has some of the best amenities around. Highly recommend!

Oct 9, 2022

Thus far, the experience has been amazing! So excited to be a resident at Illume😀. Every resident I’ve encountered has been incredibly friendly & welcoming.

Oct 2, 2022

I have only been here for 5 days. My experience thus far has been great! Kendrick and Sophia are very accommodating and the residents are nice.

Sep 2, 2022

I have loved everything so far! It’s a new building so there’s a lot of grace and patience needed and I do wish things were a little more organized at times but it seems to be coming together

Aug 28, 2022

Amazing amenities, easy move in process, and so many floor plans to choose from. The appliances within the units are top notch. I can’t wait until all the construction is complete, building will be great.

Aug 27, 2022

I’m grateful that my first experience moving out is to Illume! I love everything about this building! My experience here has been nothing more than the best!

Aug 18, 2022

The staff is amazing. I’ve never had an issue with any of the staff. There were times when I would have to send an email 2 or 3 times on occasions. On move in day I didn’t expect things to be perfect but they went well. Issues: 1. Parking spot assigned had a car in it with their pass that said it was their spot. 2. Garage barcode didn’t work. 3. Mail box key didn’t work. Again, not perfect but I didn’t expect to be. I was very please with my move in!

Aug 15, 2022

So far so good. Waiting on the pools to open! The BBQs are really nice, a few more need propane on the West rooftop. The Doggie Spa is a solid addition.

Aug 12, 2022

AC has been out for over 2 weeks with no fix in sight. Terrible growing pains including awful package delivery issues. Shoddy construction and build quality.

Aug 2, 2022

Everyone is super friendly at the illume. Check in was a smooth process and staff was able to answer and address all of my questions and concerns

Jul 18, 2022

Some small issues, we would love if the gym were just for us too. But the staff seem great and our unit itself is wonderful! The courtyard and dog run are huge highlights.

Jul 17, 2022

The communication has gotten slightly better but it still needs work. The Resident Services Manager is not responsive to messages and never knows the answer to any questions. The building entrance door is still broken and is usually open all the tike, allowing people to walk in off the street. Residents from 70 and 100 also use all of our amenities, especially the rooftop and pool. They even brag about it. There needs to be some type of control.

Jul 15, 2022

The building with all amenities is very nice. What would you do better is to put coffee machine instead of “coffee bar”. And make it available 24/7. For some reason the Luxury One doesn’t work in a proper way in last 2 or 3 weeks. We didn’t receive message about delivery and it is mass in the room.

Jul 15, 2022

I honestly have had a great experience so far at Illume. Albert was such a great help during the sign on and moving process! Move in was a breeze with the loading dock & preparation from the Illume staff.

Jul 12, 2022

Just moved in but everything has been great so far! Every single person on the staff has been amazing. I love my apartment and the building. I can’t wait continue to settle in and enjoy life here!

Jul 9, 2022

The building is very nice and kept clean, but it is frustrating that several of the amenities we were promised are not finished or working. It was never disclosed to us that the gym is shared with other apartment buildings or the hotel. We also have no package notifications so we have to check frequently if we have a package. The leasing office can be difficult to get in touch with and they’re always apologetic but never pose solutions.

Jul 6, 2022

The Leasing office/staff was terrible to deal with. They never answered emails I sent over, The apartment is very nice and the usually construction nonsense was unfortunate

Jul 1, 2022

love it so far. seamless move in - just wish our buildings rooftop was open even if the pool isnt ready. otherwise good experience so far. no complaints

Jun 28, 2022

Building is fine. Leasing office is generally slow and unresponsive. They have been rude in the past. Waiting on 70 and 100 Capitol Yards residents to be barred from using our gym since it’s getting crowded as people move into Tower 2.

Jun 28, 2022

Great team especially Albert he has made my time here super easy. From touring to getting moved in, Albert has done a phenomenal job and I greatly appreciate his positive attitude. He is a pleasure to be around and thank him for his professionalism.

Jun 27, 2022

It is still quite difficult to get ahold of management, maintenance requests go unaddressed, there are still machines in the gym that don’t work… this would be an incredible place to live if management had their ducks in a row. Instead it’s a frustrating place to live.

Jun 25, 2022

The building is brand new and very nice! Very excited to be there and looking forward to the upcoming year with the new pool overlooking DC!

Jun 19, 2022

Beautiful and very well constructed! Staff is super friendly but of course there are a few growing pains (packages mostly) I’m sure these will work themselves out soon enough. Can’t wait for the new rooftop to be done!

Jun 19, 2022

The move in experience has been lackluster to say the least. The building is beautiful, the staff are very helpful, but the lock on our door doesn’t work via the app or our door fobs, and just this morning my roommate informed me that his fob doesn’t work at any port in the building after dealing with maintenance last night. For a brand new building of this scale to let a serious issue like this 1) happen and 2) now last into its second day is disappointing. I haven’t been here long but I hope this isn’t a sign of what’s to come in an otherwise wonderful space

Jun 19, 2022

The community is great and growing and the amenities are incredible. They've managed to do a lot with the space. I think there are some growing pains with the leasing office/management since the building just opened but confident they'll work them out.

Jun 16, 2022

1st: wine bar; the machine has been on roof for months and still no Wednesday wine nights. This was the main reason I came here, I thought it would be great to get on the roof and socialize with other tenants. I came down here from Philly with not friends or family here and never have visited so I’m all alone. I thought wine nights would be perfect for meeting new people and socializing with my building. The wine bar was what the leasing agent said you guys were doing and you haven’t. When I asked about it I just got the ”it’s a new building” and “it’s out of our hands” excuse and heard nothing about how it’s being worked on and when it will be ready. I truly think to this day no one is trying to make Wednesday night wine nights happen for their tenants. That along with all the other promises that weren’t Leo and every time we ask about anything we get the “passing the buck” excuse. It’s never or illume - instead can we just hear the true date n what’s being done about it

Jun 16, 2022

Moving into Illume was a fantastic process! The staff was friendly and helpful. Can’t wait for the new pools to open soon! The appliances are first class and setting up utilities was a breeze with Illume’s recommendations

Jun 16, 2022

Great atmosphere, welcoming staff. Very clean and well kept. Incredible amenities. Looking forward to more activities as a community and to the rest of my time here!

May 31, 2022

I urge no one to move into Illume. While buildings are nice, apartments aesthetically pleasing, & concierges are kind, all else leaves much to be desired. The constant construction on the 2nd/3rd floors everyday rattles my desk & is so loud my coworkers comment on the noise in daily meetings (& I live on the 6th floor). Amenities are now shared with 2 other Greystar buildings and 1 AC hotel, effectively 6 buildings using 1 gym. This sharing was never communicated to us when we signed the lease in Nov 2021 & we would not have signed if this was the case. The parking situation is mayhem, the hotel double parks along the driveway & park in resident spots in the garage (not okay with a $350/mo parking fee for us). Management only has 1 email address & has locked doors that you may not entire on your own. Emails are almost never answered & basic communication is severely lacking. They only care about potential residents and once you move in you are cast to the side. Horrible living.

May 27, 2022

As of now, i have had such an easy time with the new building! They are incredibly kind and patient with me and I am so happy to have found such an amazing place to live

May 5, 2022

Move in was fantastic, just so many different people moving in at once that elevators were a little too busy. The leasing office as been great though and very helpful getting adjusted to the new building.

Apr 24, 2022

So far Illume has been exemplary. Good staff, friendly residents. Moving in was easy -- no problems reserving the loading dock or having the truck access the building. The gym is enormous. Only issue I've experienced is occasionally the hot water doesn't seem to get to high temperatures in my bathroom sink/shower.

Apr 23, 2022

Awesome staff, and the residents are amazing. Keep up the great work. For me, I appreciate a clean gym and I’m looking forward to the pools to open in the near future. Keep up with the communication regarding updates as we all like knowing the progress.

Apr 19, 2022

My apt had little things that needed fixing. Was very rushed by the builders. I have specks of paint everywhere. The molding was not nailed in properly. Otherwise the apts are in a nice location, still waiting on amenities to be fully open

Apr 19, 2022

Communication with different people about move-in resulted in different answers to the same question. However, Kevin P. was super helpful and followed through on everything.

Apr 16, 2022

The noise from the highway is incredibly loud in the apartment, making it very difficult to sleep. Great things about the building itself but it is so hard to look past the noise.

Apr 11, 2022

Just moved in my first apartment here at Illume and loving the place! Move in day was easy with no issues. My apartment was nice and ready. And Khiana was an awesome leasing agent to help me throughout this process!

Apr 2, 2022

Leasing company does not answer emails. The move in itself was easy with the access to the loading dock. The community is nice and people are friendly.

Mar 31, 2022

I just moved in. Everything has been good, even though i did have a drink male knock on my door @2am in the morning. My first night here……..

Mar 28, 2022

Illume DC was a sight-unseen move, and considering that, our initial review of the community is stellar. We understand nothing is perfect, and you rarely get 100-percent of what you want; however, Illume delivers a very modern, elevated experience, with incredible Capitol views, and amazing on-site amenities. On top of that, the leasing staff is beyond friendly and accommodating, and really made our overall move experience way more enjoyable and streamlined.

Mar 27, 2022

Just expected all amentities to be in full use by February. I feel like I should’ve gotten two months free instead of one month free for all of the inconveniences: key fobs not working, lack of communication from leasing office, missing packages, rooftop lounge not open and then when it was opened there was no free internet for a while. In fact the internet still has issues. Gym equipment not properly working for months. None of the other amentities are open and it is basically April. I’m literally paying for my tiny apartment and don’t get to enjoy anything else

Mar 24, 2022

Management has been very friendly since moving in! However, we have had trouble contacting maintenance to fix an appliance. Overall, have had a good experience.

Mar 22, 2022

Everyone has been great and super friendly! Happy to call Illume Home! Can’t wait to continue meeting new people and building lasting relationships.

Mar 21, 2022

Beautiful building, great amenities, friendly staff, located in a quiet corner of a lovely neighborhood accesible to everything. Excited to be here.

Mar 20, 2022

So far so good! The staff has been incredibly accommodating and easy to work with. We can’t wait to meet our neighbors and to explore all of the amenities

Mar 20, 2022

I love the apartment itself, but it’s difficult to get ahold of the leasing office, a bunch of the machines in the gym still don’t work, maintenance isn’t very responsive… it’s a frustrating amount of friction for a place we pay so much money to live at.

Mar 16, 2022

Everything is so close to being fantastic but clearly some things were just not fully thought through, likely mostly due to the newness of the building but the level of building completion, or should I say lack there of, was left out when touring virtually.

Mar 16, 2022

I just moved in but I'm already in love with this building. All of the amenities are top notch and my apartment is beautiful. The sound proofing is also amazing. The only issue I have is with the faulty key fobs. It takes forever to lock and unlock the door.

Mar 14, 2022

Email responsiveness has been poor since I signed my lease. It was great beforehand, terrible now. Everything else has been fine — the staff is nice and helpful.

Mar 11, 2022

Great apartments. Everything you need is within walking distance. Wonderful views of the city and a great location. Friendly staff and neighbors

Mar 10, 2022

Everyone is so friendly and helpful. Everything is within walking distance and we never run out of things to do or places to explore. The amenities are amazing and there is so much to do and see.

Mar 6, 2022

Been here one week and had great experiences with the move in process, the apartment and the amenities. Would definitely recommend to a friend.

Mar 6, 2022

Great apartment all the little details are so perfect - from the deep sinks to massive washer/dryer, dimming options on all the light switches

Mar 3, 2022

Loving being a resident here at illume! Apartments are luxurious & the amenities are out of this world! It’s everything I’ve ever wanted on an apartment complex!

Mar 2, 2022

Maintenance is fast. Leasing works diligently to make sure residents can enjoy their daily lives while living here and maturing past the new building phase. The property itself is beautiful and there’s a lot to look forward to.

Feb 28, 2022

So far so good can’t wait for the rooftop to be completed and the outside courtyards. I know The spring and summer days will be amazing. I was kinda surprised to learn the hotel will be sharing our gym!🤔

Feb 28, 2022

Apartments are really nice. Maintenance and leasing personnel are friendly. The Leasing Office could provide more frequent community updates.

Feb 26, 2022

The building is new, so everything is new! It’s still have something amazing to introduce to us - residents. I have a wonderful view from my living room. Some people complaining about noises- come on… we are living in the city! What did you expect? The cow? 😉 It is not loud and I kind of like it. I will recommend it to my friends. The area is also very nice. It so closes to the Capitol and the National Mall on one side and on the other to the river. I love this place!

Feb 26, 2022

Still waiting on the leasing office to provide us with some additional fixes since move in, but love our apartment so much! It’s the perfect space for my roommate and I, and the rooftop is awesome.

Feb 22, 2022

The prospect of searching for a new home is undoubtedly quite daunting. The search requires significant amounts of time, communication, weighing pros and cons, and thought. Granted, as a two-month resident of Illume, my review is somewhat biased. However, given that I went through the exhaustive, two-month process of finding a new home let me explain why I landed on Illume. To be specific, my apartment is halfway up the building's east façade with excellent views. Although many would consider 695 an eyesore, I believe it provides much of the charm often equated to cities. I feel a sense of bliss watching vehicles come and go throughout the day. Who are these folks? Where are they off to? As my father ideally noted, due to the placement of the freeway, no new buildings will be constructed to interfere with my view of the Library of Congress. However, what I see from my window is not the most major selling point (at least from a landscape perspective). Take a tour of the rooftop lounge

Feb 16, 2022

Building is nice but was not quite ready for move-in as things don’t all work. Noise & vibrations from highway makes it a less then great living experience.

Feb 16, 2022

There is not enough communication. There has been no announcement about the rooftop being open. The elevators haven't worked and it wasn't communicated. The auto pay isn't setup correctly. The features (app and connection to the home) has never been setup.

Feb 14, 2022

Nice property and good staff. The property is dealing with some growing pains still as if finishes building but I’m looking forward to experiencing the amenities once completed.

Feb 13, 2022

The building is very nice. Gym is awesome as well and packages with Luxor One are hassle free. The only downside I’ve experienced so far is that the highway is very loud at all times.

Feb 13, 2022

The staff here at Illume are so helpful and kind. Even though I moved in while the property was still under construction, move-in was seamless and everything has been great! Very happy I chose Illume.

Feb 11, 2022

Friendly staff and timely addressed maintenance requests. Beautiful building with immaculate amenities. The apartments are exactly what we need and beautifully designed.

Feb 9, 2022

My experience with the Illume has this far been very good. The leasing experience was clear and straightforward. With regard to move-in, I only note that compared with other similar buildings, the loading dock is more limited in size and maneuverability. I have been in my apartment for a couple weeks and so far, I’ve been pleased with the building and apartment quality and with my neighbors.

Feb 9, 2022

The experience living here thus far has been below the standard presented to us when touring. We never received correct paperwork from the leasing office despite many requests. Amenities that were confirmed available in writing prior to move-in are still not available 3 months later. Several serious maintenance issues took weeks/months to be looked at/officially addressed. Awareness of major safety events in the community are not communicated at large by the office (car thefts in the secure garage, all 3 elevators out of service). Feels as though the office is more concerned with getting more units occupied than with current residents.

Feb 8, 2022

It’s so amazing. Best team ever! Yay! This building has so much to offer. Largest dog park in DC is Insane. Looking forward to when everything is open.

Feb 6, 2022

Moved into Illume yesterday and I love it! Can't wait to check out the roof and the dog park once they are completed. Staff is very friendly.

Jan 31, 2022

Scheduled a move-in date with the service elevator and showed up to it being used by others. Was questioned about giving a move-in check, when our email stated a negative balance.

Jan 31, 2022

The leasing staff is great and very professional! All the concierge’s are so friendly as well! That’s not a common theme in DC apartments, unfortunately. The building is beautiful and I’m happy I chose Illume!

Jan 27, 2022